# Fix Live 3D problems

> Fix common Live 3D problems: a missing plan, the wrong account, expired requests and links, a venue that is not live, and Live 3D off.

Find your symptom or message below.

## The plan isn't in the list

The approve page lists your saved plans in the chosen workspace that are not archived.

- Save the plan first: a plan that was never saved isn't listed.
- Restore an archived plan in your [plan library](https://floorplancraft.com/docs/your-plans.md).
- If you have several workspaces, choose the right one under **Workspace**.
- If the page says “This workspace has no plan you can share yet”, create and save a plan, then connect again from the app.
- If it says “None of your workspaces can connect a plan: you need to be an editor or admin.”, ask the workspace's admin, or use your own account.

## The wrong plan or account is connected

1. Open the plan that was connected, press **Share**, open **Connected apps** and press **Disconnect**.
2. If you were signed in to the wrong account, press **Sign out** in the account bar of the planner or the plan library.
3. Start the connection again from your app, and sign in with the right account.

## Messages on the connect page

| Message | What to do |
| --- | --- |
| “This connect request expired” | Requests last 10 minutes, and nothing was connected. Start again from your app. |
| “This connect request was already answered” | The request has been answered, so there is nothing more to do on that page. Start again from your app if you need another connection. |
| “This connect link is not valid” | Start again from the app you want to connect. |
| “Too many attempts” | Wait as long as the page says, then reload it. |
| “You need to be an editor or admin of the workspace to connect a plan.” | Choose a workspace where you are an editor or admin. |
| “That plan's list of sites that may show it is full (10). …” | Remove sites under **Connected apps** in the plan's Share dialog, then try again. |
| “That plan's view-only link predates recoverable links. …” | Unshare the plan in **Plan file**, share it again, then connect again. |
| “A plan from these tables would be too large to save. …” | Choose an existing plan, or send fewer tables from the app. |

## The venue never goes live

“Waiting for the venue's first update” in the live view, and “Not heard from yet” in **Connected apps**, mean the app is connected but hasn't sent anything. Check that the app is running and online, with its FloorPlanCraft connection on.

## It says Last seen instead of Live

The app hasn't sent an update for more than 90 seconds, so the view shows the floor as last reported. Check that the app is running and online; the status turns back to **Live** with its next update.

## The live view link expired

“This live view link has expired” means the link's time ran out; links last at most 12 hours. Open the live floor again from your app to get a new link.

## Live 3D is not active

In **Connected apps** the first line reads “Live 3D: not active. Connected apps can show the plan, but their live table status waits until Live 3D is on.” The app can still show your plan, but its live view won't open until Live 3D is on. Press **Switch on Live 3D**; see [Switch on Live 3D](https://floorplancraft.com/docs/connect-your-app.md#switch-on-live-3d).

If you have just paid and the checkout page says “Payment started”, your bank is still confirming the payment. Live 3D switches on by itself when it clears.

## It stopped after I unshared the plan

Unsharing turns off the plan's link and stops every connection to it: **Connected apps** shows “Stopped: the plan was unshared”, and open live views say “This live view is no longer available”. To start again, share the plan to get a new link, then connect the app again from its settings.

Building the app yourself? The errors it can receive are in [Disconnect and errors](https://floorplancraft.com/docs/disconnect-and-errors.md).

## Related

- [Connect your venue app](https://floorplancraft.com/docs/connect-your-app.md)
- [Read the live view](https://floorplancraft.com/docs/the-live-view.md)
- [What Live 3D is](https://floorplancraft.com/docs/what-is-live-3d.md)
- [Disconnect and errors](https://floorplancraft.com/docs/disconnect-and-errors.md)

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Source: https://floorplancraft.com/docs/live-3d-troubleshooting · Updated 2026-11-07